Privacy Notice

1. Who we are

TradeWaka ("TradeWaka", "we", "us") is a sole-trader business based in Queensland, Australia. We provide the TradeWaka platform and the Tahi AI assistant for trade businesses. We act as the data controller for personal information collected through our website and app.

Questions about this notice or your data can be sent to support@tradewaka.com.au.

2. Information we collect

• Account information — name, email, password hash, phone, business name, ABN, address.
• Business data you enter — customers, jobs, quotes, invoices, appointments, notes, photos, documents, team members.
• Tahi voice data — audio recordings you submit to Tahi, transcripts generated from them, and the structured output (quote lines, job reports) derived from those transcripts.
• Customer portal data — information your end-customers submit through your portal (contact details, messages, bookings, reviews).
• Payment information — handled by Stripe, our payment processor. We receive subscription status and last-4 card metadata; we never see or store full card numbers.
• Usage and device data — IP address, browser, pages viewed, feature usage, error logs, timestamps.
• Support messages — anything you send us by email.

3. How we use it and legal basis

• Provide the service and your account — performance of contract.
• Run Tahi AI transcription, structuring, and suggestions on data you submit — performance of contract.
• Send transactional emails (receipts, security alerts, product updates you explicitly opted into) — contract / consent.
• Prevent fraud and abuse, keep the service secure — legitimate interests.
• Comply with Australian tax, accounting, and legal obligations — legal obligation.
• Improve reliability and features (aggregated, de-identified usage analytics) — legitimate interests.

We do not sell your personal information, and we do not use your business data or Tahi voice data to train third-party AI models.

4. Who we share it with (subprocessors)

• Lovable Cloud (hosting, database, authentication, storage, email) — infrastructure and data storage.
• Stripe — payment processing, subscription billing, invoicing, and tax calculation.
• Lovable AI Gateway — routes Tahi transcription and AI requests to language and speech models.
• Professional advisers — legal and accounting, where needed.
• Authorities — when required by law.

5. International transfers

Some of our subprocessors process data outside Australia. Where they do, we rely on their contractual commitments and (for EEA/UK users) Standard Contractual Clauses or equivalent safeguards.

6. Retention

We keep your account and business data for as long as your account is active. If you delete your account, we delete or anonymise it within 90 days, except where we are required to retain records (for example tax records, kept for 7 years under Australian law). Tahi voice recordings are retained with the related job/quote and are deleted when you delete the parent record.

7. Your rights

Under the Australian Privacy Principles you can request access to and correction of your personal information, and can complain to us or to the Office of the Australian Information Commissioner. If you are in the UK or EEA, you also have rights to erasure, restriction, portability, objection, and withdrawal of consent, and can complain to your local supervisory authority. To exercise any right, email support@tradewaka.com.au. We respond within 30 days.

8. Security

We use industry-standard technical and organisational measures including encryption in transit (HTTPS/TLS), encryption at rest for stored data, row-level access controls, hashed passwords, and least-privilege access for staff. No system is perfectly secure, so please protect your account credentials.

9. Cookies

We use strictly-necessary cookies to keep you signed in and to remember your preferences. We do not use advertising cookies. If we add analytics or marketing cookies in the future, we will update this notice and (where required) ask for your consent first.

10. Changes to this notice

We may update this notice from time to time. Material changes will be highlighted at the top of this page. Continued use of TradeWaka after a change means you accept the updated notice.

11. Contact

TradeWaka, Queensland, Australia — support@tradewaka.com.au.