Refund Policy

30-day money-back guarantee

If TradeWaka isn't right for your business, you can request a full refund of your most recent subscription payment within 30 days of that payment. We want you to feel confident trying us out.

How to request a refund

Email us at support@tradewaka.com.au with your account email and (optionally) the reason. We'll process the refund through Stripe, our payment processor, and confirm by email.

Refunds are typically returned to your original payment method within 5–10 business days once processed.

After the 30-day window

After 30 days, subscription payments are generally non-refundable, but you can cancel any time to stop future charges. Cancellation takes effect at the end of your current billing period, and you keep access until then. If you believe there are exceptional circumstances (for example a billing error or an outage that materially affected your ability to use the service), contact us at support@tradewaka.com.au and we'll review your case in good faith.

Australian Consumer Law

Nothing in this policy limits any rights you have under the Australian Consumer Law or other non-excludable consumer protection laws that apply to you.