Terms & Conditions

1. Who you are contracting with

These Terms are a legal agreement between you and TradeWaka, a sole-trader business based in Queensland, Australia ("TradeWaka", "we", "us"). By creating an account or using the service you agree to these Terms.

2. The service

TradeWaka is a web-based platform for trade businesses, covering customers, quotes, invoices, jobs, scheduling, a customer portal, and the Tahi AI voice-to-quote assistant. Features available to you depend on the plan you subscribe to.

You must be at least 18 years old and, if you sign up on behalf of a business, have authority to bind that business.

3. Your account

You are responsible for keeping your login credentials confidential and for all activity under your account. Provide accurate information and keep it up to date. Notify us promptly if you suspect unauthorised access.

4. Acceptable use

You must not:

• Use the service unlawfully or to send spam, fraud, or malware;
• Infringe anyone's intellectual property or privacy;
• Probe, scan, scrape, or interfere with the security or integrity of the service;
• Resell, sublicense, or redistribute the service without our consent;
• Reverse engineer, decompile, or circumvent any technical limits of the service.

5. Your content and customer data

You retain ownership of the data you put into TradeWaka — your customers, jobs, quotes, invoices, documents, photos, and Tahi voice recordings. You grant us a limited, worldwide, non-exclusive licence to host, store, process, transmit, and display that content solely to operate the service for you.

You are responsible for having the rights to any data you upload, including customer contact details, and for complying with privacy law when you send messages or collect customer information.

6. Tahi AI

Tahi generates transcripts, structured quote lines, job summaries, and other AI outputs from voice and text you submit. AI outputs may be inaccurate, incomplete, or unsuitable — you are responsible for reviewing and editing every output before sending it to a customer, quoting a price, or acting on it. Tahi output is not legal, financial, engineering, or other professional advice and must not be relied on as such.

You must not use Tahi to generate content that is unlawful, deceptive, defamatory, discriminatory, or that infringes third-party rights. We may filter, refuse, or remove outputs and suspend accounts that misuse Tahi. You are responsible for having the rights to any voice recordings, photos, or text you submit, including consent from people whose voices you record.

7. Intellectual property

The TradeWaka platform, Tahi, our software, branding, and documentation are owned by TradeWaka and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the service within your chosen plan for the duration of your subscription. Nothing in these Terms transfers ownership of our IP to you.

8. Subscriptions, payments, and taxes

Paid plans are billed monthly or annually as shown at checkout in Australian dollars, GST inclusive. Payments are securely processed by Stripe; TradeWaka never sees or stores your full card details. Subscriptions renew automatically until cancelled. You can cancel any time from your account; cancellation takes effect at the end of the current billing period. Refund requests are covered by our Refund Policy.

Applicable sales tax, GST, or VAT is calculated and collected at checkout where required by law. For international customers, Stripe may act as the tax collection agent for eligible transactions.

9. Service availability

We work hard to keep TradeWaka available, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance, change features, or introduce reasonable usage limits. We will give reasonable notice for material adverse changes where practical.

10. Suspension and termination

We may suspend or terminate your access for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious violations of the Acceptable Use section. You may cancel at any time. On termination, your right to use the service ends. You will have a reasonable window to export your data before it is deleted in line with our Privacy Notice.

11. Warranties and disclaimers

To the maximum extent permitted by law, the service is provided "as is" and "as available". We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded.

12. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability to you for any and all claims arising out of or relating to the service is limited to the fees you paid us for the service in the 12 months before the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or exemplary damages, including loss of profits, revenue, data, goodwill, or business opportunity. We do not limit liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot lawfully be limited.

13. Indemnity

You will indemnify us against third-party claims arising from your content, your use of the service in breach of these Terms, or your violation of any law or third-party right.

14. Governing law and disputes

These Terms are governed by the laws of Queensland, Australia. The exclusive jurisdiction for any dispute is the courts of Queensland, Australia, subject to any non-excludable consumer protection rights.

15. Changes

We may update these Terms from time to time. Material changes will be notified in-app or by email. Continued use after the effective date means you accept the updated Terms.

16. Contact

TradeWaka, Queensland, Australia — support@tradewaka.com.au.